Chapter 1 An Overview of Written Business Communication

n商務書面交流概述

n1．1 Language and Structure

n1．2 The Layout of a Business Letter

n1．3 Three Styles of Layout

n1．4 Envelop Addressing

nChapter 2 Establishment of Business Relations

n商務關系的建立

n2．1 Case 1

n2．2 Case2

n2．3 Case 3

n2．4 Knowledge Links知識鏈接

nChapter 3 Inquiries and Replies

n詢盤與回復

n3．1 Case 1